Terms of Use
Effective date and last updated: August 27, 2026
These Terms of Use (“Terms”) are an agreement between you and Chillgames LLC (“Chillgames,” “we,” “us,” or “our”). They govern your use of chillgames.net, games hosted there, and native mobile games we publish (together, the “Services”).
By creating an account, selecting an acceptance control, downloading a game, making a purchase, or otherwise using a Service that presents these Terms, you agree to them. If you do not agree, do not use that Service. App-marketplace terms may also apply.
1. Eligibility
You must be legally able to agree to these Terms. If you are under the age of legal majority where you live, a parent or legal guardian must review and agree to these Terms for you. Children under 13 may not create a Chillgames account, post public comments, make website support payments, or submit personal information through the Services.
If you use the Services for an organization, you represent that you have authority to bind that organization to these Terms.
2. The Services
Chillgames grants you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Services for lawful, non-commercial entertainment, subject to these Terms and any rules shown in a particular Service.
We may add, change, suspend, or discontinue a Service or feature. We try to avoid unnecessary disruption, but we do not promise that every Service, online feature, game save, leaderboard, or item will always remain available or compatible with every device.
Unless Chillgames separately supplies a custom end-user license agreement through an app marketplace, the marketplace’s standard end-user license agreement governs the app software license and these Terms supplement it. If a mandatory marketplace term conflicts with these Terms, the marketplace term controls to the extent of that conflict.
3. Accounts
You are responsible for providing accurate account information, keeping your credentials confidential, and activities under your account. Do not share, sell, or transfer an account. Notify ben@chillgames.net promptly if you believe an account has been compromised.
You may ask us to delete your account by emailing that address. Account deletion is subject to the retention and legal exceptions described in our Privacy Policy.
4. Acceptable Use
You may not:
- Break the law or infringe another person’s rights
- Harass, threaten, impersonate, deceive, or expose another person’s private information
- Post malware, unlawful material, spam, or content you do not have the right to use
- Interfere with the Services, bypass security or access controls, exploit vulnerabilities, or access data or accounts without authorization
- Use bots, scraping, cheats, or other automated means in a way that disrupts the Services, creates unreasonable load, manipulates rankings, or violates displayed rules
- Reverse engineer or circumvent technical protections except to the limited extent applicable law expressly permits
- Use the Services or their content to build or promote a competing product without our written permission
Testing or reporting a security issue in good faith is not prohibited when you avoid harm, privacy intrusion, and unnecessary access and report the issue promptly.
5. Comments and Other User Content
You keep ownership of comments and other content you submit (“User Content”). You give Chillgames a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, and distribute that User Content, and to allow our service providers to do so, only as reasonably needed to operate, promote, secure, and improve the Services. This license ends when the content is deleted, except for copies already shared by others and reasonable backup, legal, security, or moderation records.
You represent that you have the rights needed to submit your User Content and that it complies with these Terms. Public comments are not confidential. Do not post personal or sensitive information.
We may review, refuse, hide, or remove User Content and may limit posting privileges when we reasonably believe content violates these Terms, creates risk, or is unlawful. We are not required to pre-screen every submission. Report a concern to ben@chillgames.net.
6. Chillgames Content and Intellectual Property
The Services, including their software, game designs, artwork, music, text, branding, and other content, are owned by Chillgames or our licensors and are protected by intellectual-property laws. Except for the limited right to use the Services granted above, these Terms do not transfer any intellectual-property rights to you.
Third-party software or content may be governed by separate licenses. If you believe content in a Service infringes your copyright or other rights, email ben@chillgames.net with enough information for us to investigate.
7. Purchases, Support Payments, and Refunds
Website support payments
Website support payments are voluntary payments processed by Stripe. They do not buy ownership, influence, or a promised future feature unless the checkout page expressly says otherwise. We do not represent that they are charitable contributions or tax-deductible.
Except where law requires a refund or a transaction was duplicated or processed in error, completed website support payments are non-refundable. Contact ben@chillgames.net promptly about a payment problem.
In-app purchases
In-app purchases are processed by the marketplace where you obtained the app, such as Apple or Google. Prices, taxes, payment processing, family approvals, cancellations, and refunds are subject to that marketplace’s terms. Refund requests generally must be made through the marketplace.
Digital items are licensed, not sold. They have no cash value, cannot be transferred outside the applicable Service, and may be changed or removed when reasonably necessary to operate the Service, subject to applicable law and marketplace rules.
8. Third-Party Services
The Services may load content from, integrate with, or link to third-party services, including app marketplaces, authentication, payment, advertising, analytics, hosting, and embedded-game providers. Their terms and policies govern their services. Chillgames is not responsible for an independent third party’s content or conduct, but this does not limit responsibilities that applicable law places on us for providers acting on our behalf.
9. Privacy
Our Privacy Policy explains how we handle personal information. It is a notice and does not reduce any privacy right you have under applicable law.
10. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate access, remove content, or reset manipulated results if we reasonably believe you violated these Terms, created a security or legal risk, harmed another user, or misused the Services. When practical and appropriate, we will give notice and an opportunity to address the issue.
Terms that by their nature should continue after termination remain in effect, including provisions about intellectual property, completed payments, disclaimers, liability, and disputes.
11. Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Chillgames disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Games are for entertainment. We do not guarantee that progress, scores, comments, digital items, or online features will never be lost, changed, or unavailable. Nothing in these Terms excludes a warranty or consumer guarantee that applicable law does not allow us to exclude.
12. Limits of Liability
To the fullest extent permitted by law, Chillgames LLC and its members, personnel, and contractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or opportunities, arising from the Services.
To the fullest extent permitted by law, our total liability for claims relating to a Service will not exceed the amount you paid directly for that Service during the 12 months before the event giving rise to the claim. This limitation does not exclude liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, gross negligence, or death or personal injury where applicable law so provides.
Some jurisdictions do not allow certain disclaimers or limitations, so some of this section may not apply to you. Your mandatory consumer and privacy rights remain unaffected.
13. Resolving Disputes and Applicable Law
Please contact ben@chillgames.net first so we can try to resolve a concern informally.
These Terms do not impose mandatory arbitration or select a particular state or country’s law or courts. Applicable law and ordinary jurisdiction rules determine what law applies and where a dispute may be brought. Nothing in these Terms deprives a consumer of mandatory protections available where they live.
14. Changes to These Terms
We may update these Terms as the Services or legal requirements change. We will post the revised Terms and update the date above. For a material change, we will provide additional notice or request renewed acceptance when applicable law or the nature of the change requires it. Changes apply prospectively from their stated effective date.
15. General
If part of these Terms is unenforceable, the remaining provisions stay in effect to the extent permitted by law. A failure to enforce a provision is not a waiver. You may not transfer these Terms without our permission; we may transfer them as part of a business reorganization or transfer of the relevant Service, subject to applicable law.
16. Contact
Questions about these Terms may be sent to Chillgames LLC at ben@chillgames.net.